Returns & Refunds Policy
At Eltossalet, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
Return Eligibility
We accept returns under the following conditions:
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The request must be submitted within 14 days of delivery.
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The item must be unused, undamaged, and in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
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Used or damaged items (not caused by shipping)
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Items returned after 14 days from delivery
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Clearance or final sale items (if applicable)
Return Process
To initiate a return, please contact us first:
Email: [email protected]
Phone: (209) 599-7145
Please include:
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Your order number
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Reason for return
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Photos (if the item is damaged or incorrect)
We will provide return instructions once your request is approved.
Do not send items back without prior authorization.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
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Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We may:
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Offer a replacement
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Provide a partial refund
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Issue a full refund (depending on the situation)
Photo evidence may be required.
Refund Processing Time
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Once we receive and inspect the returned item, refunds are processed within 5–7 business days.
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Refunds will be issued to the original payment method (PayPal or credit/debit card via Stripe).
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Your bank or payment provider may require additional processing time.
Order Cancellations
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Orders may be canceled within 12 hours of purchase.
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After processing has started, cancellations may not be possible.
Contact Information
For return or refund inquiries:
Email: [email protected]
Phone: (209) 599-7145